Support & Maintenance Programs
Junction Solutions’ Support & Maintenance Programs provide a number of critical technology and business benefits to your organization. Keeping your technology investment up-to-date and simplifying your maintenance and support budgeting process with predictable annual program fees, are just two of the many advantages.
Program |
Premier |
Plus |
Basic |
|
Authorized Callers |
4 | 2 | 1 |
| Customer Care Incidents | 150 | 50 | 10 |
| Customer Care Hours | Monday - Friday7:00 am - 5:00 pm (Pacific) | ||
| 24 Hour Systems Down | Yes | Yes | No |
| Response Time | 1 Hour | 4 Hours | 1 Day |
| Critical Response Time | 1 Hour | 1 Hour | Call for Details |
| Customer Portal | Yes | Yes | No |
| Discounted Incident Packs | Yes | Yes | No |
| Incident Webinars | Yes | Yes | No |
| Live Chat | Yes | No | No |
