Junction Solutions offers three comprehensive customer support plans to help you best achieve your business goals, including Premier, Plus and Basic. The customer support team is committed to providing a seamless, efficient and professional customer experience. Highly skilled support representatives are available 24/7 to ensure that if you encounter any unforeseen technical issues, they are available to help.
-Customer Support Suite- |
| Program |
Premier |
Plus |
Basic |
| Authorized Callers |
4 |
2 |
2 |
| Customer Care Incidents |
150 |
50 |
10 |
| Customer Care Hours |
8-5 x 7 |
8-5 x 5 |
8-5 x 5 |
| 24 Hour System Down |
Yes |
Yes |
No |
| Response Time |
1 hour |
4 hours |
1 day |
| Critical Response Time |
30 minutes |
1 hour |
4 hours |
| Customer Portal |
Yes |
Yes |
Yes |
| Discounted Incident Packs |
Yes |
Yes |
No |
| Incident Webinars |
Yes |
2 |
No |
| Live Chat |
Yes |
No |
No |
| Account Representative |
Yes |
No |
No |
|
