Cross-Channel Strategies and Multi-Channel Technology for B2B and B2C Retailers
Align Marketing, Merchandising, Profitability and Customer Satisfaction
The retail marketplace is dynamic, complex and fiercely competitive. Between stores, eCommerce, catalogs, mail order, call center and mobile, retailers are jockeying for customers and revenue on more fronts than ever before. Customers are also utilizing multiple sales channels to research and purchase, many times within the same transaction. Meet customer’s growing expectations for service, selection and price, while also managing operations efficiently to protect shrinking margins across all sales channels.
The Best Experience, Every Time
JunctionMCR™ is an end-to-end solution set designed for Multi-Channel Retailers, built into Microsoft Dynamics® AX. JunctionMCR provides retailers with the flexibility and functionality critical to connecting people, processes and profitability, while helping to drive customer engagement and business growth. JunctionMCR enables retailers to deliver a more customer-centric experience across the entire lifecycle of the customer. Retailers have access to business intelligence that allows them to better target customers with offers and promotions based on defined business rules and purchasing behavior. Once a customer is ready to buy, JunctionMCR streamlines order fulfillment and provides visibility into order and customer data, for responsive customer service when needed, resulting in higher customer satisfaction and loyalty.
360-Degree Visibility Across the Entire Value Chain
JunctionMCR is ideal for retailers with high volume, complex and dynamic supply chains. The solution’s functionality addresses requirements across the retailer’s entire value chain, from merchandising and customer service to order management [link to order management drill down] and fulfillment. Information, such as inventory, order and customer data is visible across operational silos and is fully integrated with the organization’s general ledger.
Efficient Delivery & Fulfillment
JunctionMCR leverages sophisticated warehouse and wireless device management, providing retailers with visibility into stock levels across multiple locations for better inventory management and planning. An easy-to-use order fulfillment workbench streamlines picking, packing and shipping processes to ensure a greater error-free rate and higher customer satisfaction.
Flexible Delivery Model Options
JunctionMCR can be delivered in either an on-premise or on-demand delivery model. This ensures that retailers are able to utilize the full functionality of JunctionMCR in the way that suits their business best.
Award-Winning Solution, Industry Expertise Our Customers Trust
Junction Solutions has been recognized for both solution development and service delivery excellence by Microsoft, including being named the Microsoft Dynamics Retail Partner of the Year. JunctionMCR is the result of our industry expertise and our understanding of the needs of the retail marketplace. We have worked with retail customers including Peet’s Coffee & Tea, The Cable Shopping Network and Miles Kimball to help them achieve critical business objectives, while also improving process performance for greater cost control.
- Customer Service
- Order Entry
- Order Fulfillment
- Pricing & Promotions
- Supply Chain
Features & Benefits:
- Seamless integration with Microsoft Dynamics AX
- Available in either an on-premise or on-demand delivery model
- Integrates operations and streamline processes across departments and retail channels
- Complete control over visibility into business performance and reporting
- Greater visibility and insight into customer data, across channels