Order Management
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Powerful Order Management screen quickly leads the Order Entry Representative through a personalized order of events including offers, cross-sell/up-sell, product scripts, and configured product details. |
The order management screen provides users with the ability to quickly key customer orders. Users are able to tie multiple shipping addresses to ordered items for quick gift entry, as well as the flexibility to tie gift messages to one or more recipients. Our integrated spellchecking feature ensures that your customer’s gift messages are printed exactly as they should be. During order entry, users have access to real time inventory, as well as detailed item, date, and pictures to ensure they can answer even the most difficult customer questions.
Custom scripting capabilities are also integrated to help guide even the most novice Order Entry Representative through the order entry process. Users are able to key phone, mail, fax and e-mail orders, as well as set-up special types of orders such as subscriptions and continuity.
Personalized up-sells and cross-sells along with detailed item information and scripting allow for an interactive experience between the Order Entry Representative and your customers. Up-sell and cross-sell information can be tied to rules so that only customers meeting your specific criteria will be sold to. In addition, the ability to search items via alias and keyword shopping increases your ability to find the items the customer is looking for.
Advanced hold and fraud features prevent suspicious or problem orders from processing until they can be reviewed by the right people.
Customer Support features include the ability to send user-defined documents and e-mail to customers or prospects, including catalog request processing, and real-time address verification. Examples of product features include kits, multiple units of measures, lot tracking, hard or soft allocation options, configure-to-order items and drop ship items.
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Other features include:
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