Sales Channels
Compete and Win in a Dynamic Marketplace
Whether retailers have a brick and mortar store, web storefront, mobile storefront, catalog, call center or all of the above, one thing is consistent – the need for complete visibility, real-time accurate data, and the ability to make better business decisions to drive more revenue. Junction Solutions’ JunctionMCR was specifically designed for the multi-channel retailer. Our solutions support cross-channel strategies that enable retailers to compete and win in their dynamic marketplace.
Drive Your Cross-Channel Strategy
Retailers need to consider technology that supports and enables their ability to be true cross-channel retailers and better serve their customers, more efficiently. JunctionMCR, an end-to-end solution set for Multi-Channel Retail, built into Microsoft Dynamics® AX delivers a fully functional cross-channel platform for retailers, providing ‘Channel Awareness’ to in-store point-of-sale, call center, eCommerce and mobile commerce systems. Learn more
Reduce Complexity for Brick & Mortar Stores
Ensuring a customer has a positive experience in brick and mortar store is a critical, yet complex, undertaking. Retailers must ensure they have the right assortment of products, merchandised in a manner conducive to maximizing revenue, while also providing a positive customer service and purchasing experience. JunctionMCR provides brick and mortar retailers with the functionality they need to manage key operational processes and ensure greater customer satisfaction. Learn more
Expand Engagement for Online Retailers
Deliver the best possible experience online across every customer touch point, whether it is in your Web store, through a mobile device, or through social media. Junction Solutions offers an eCommerce solution, delivered in a Software as a Service (SaaS) model that provides retailers with a flexible, stable solution to drive business growth. JunctionEOD provides the perfect blend of performance, flexibility and best practices, backed by responsive and knowledgeable support. Learn more
Ensure Customer Satisfaction for Catalogers
Ensure greater customer satisfaction and a positive purchasing experience. Junction Solutions provides complete visibility into inventory, order, and customer information that catalog retailers need to drive business growth with every interaction.
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Enable a More Responsive Call Center
The call center is one of the first places customers go for issue resolution, purchasing and customer service questions — it can also be a profitable sales channel. Junction Solutions helps to make the customer experience with the call center as productive as possible by providing customer service representatives with the information they need, quickly and easily, to ensure high customer satisfaction levels and maximize all revenue opportunities. Learn more
Capture the Mobile Retail Customer
Capture your mobile customer with a consistent, user friendly mobile storefront. Junction Solutions’ mobile retail solution provides your mobile customers with the same personalized shopping experience you are able to deliver on the Web to keep them coming back. Create a seamless experience from mobile storefront to Web storefront for a flexible, yet consistent, shopping experience. Learn more
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