Cross-Channel Strategies for Customer-Centric Retailing

Consumers demand a consistent, end-to-end shopping experience across all channels in return for their business and their loyalty. They want relevant, interactive, and targeted experiences when, where, and how they choose. Additionally, they expect a superior level of customer service.

Drive Performance

Most retailers use more than one sales channel to reach their customers. While traditionally these channels and the visibility into customers and performance within them tend to be siloed, in order to compete in a dynamic marketplace, retailers will need technology solutions that support a true cross-channel retail strategy. Junction Solutions enables retailers to achieve a complete, 360-degree view of customers, inventory and orders across all channels enables retailers to better target customers to drive revenue and make better business decisions.

Achieve Complete Visibility Across the Entire Value Chain

Retailers not only need complete visibility across their sales channels, but across their value chain as well. Junction Solutions’ retail-focused solutions address the entire multi-channel retail value chain, from sales and operations planning, to inventory management and fulfillment. This starts with the initial shopping touch via the Web, in the store or over the phone, and continues throughout the entire customer relationship. This seamless integration between front- and back-of-house systems provides retailers with requirements for catalog, mail order, eCommerce, and brick and mortar a precise picture by which to make critical decisions regarding their most profitable customers.

Choose the Right Solution Set to Compete and Win in the Retail Marketplace

Junction Solutions offers on-premise or on-demand, retail erp and eCommerce solutions, built on the Microsoft Dynamics AX platform, in order to provide retail organizations an efficient way to adapt and respond to rapidly changing market and customer demands. JunctionMCR for Multi-Channel Retail and JunctionEOD for eCommerce connects people, information, and processes across the organization and includes functionality that supports your sales channels, supply chain, marketing and trade promotions, financials, and customers.