Customer Service
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A Customer Service screen puts all customer information at a representative’s finger tips. |
The Customer Service feature provides a single view across all sales channels, empowering Order Entry Representatives to provide personal service for customers requesting information about accounts, orders and payments.
Features include e-mail documents, catalog request processing, backorder and purchase order information, order event logs to track modifications, as well as the ability to drill down into any shipped order to review each box, the actual contents, and its tracking information,. In addition, all communications can be recorded by data level. This includes by customer, sales order, invoice /or line levels.
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Other features include:
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