Peet's Coffee and Tea
Winner: 2011 Microsoft Customer Excellence Award
An unwavering commitment to artisan quality and the freshest roast-to-order products resulted in success for Peet’s Coffee & Tea. Increasing order volumes in all distribution channels and steady growth meant the company could no longer use the same legacy, custom-written, and unconnected software tools to maintain the momentum. By collaborating with Microsoft Gold Certified Partner Junction Solutions, Peet’s implemented Microsoft Dynamics® AX with vertical-specific software that the partner developed.
Today, Peet’s continues to practice its high quality and customer service standards while growth proceeds apace. With a unified business management solution that enables efficiencies in all company activities, managers can engage smart decision making and take control of the company’s future. employees across the organization are fully empowered to deliver the excellent quality customers expect.
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Cable Shopping Network
The Cable Shopping Network (CSN) sells collectible coins through multiple channels, engaging thousands of customers in continuity programs. The company had plans to grow; however, the technology previously in place lacked the flexibility and reliability to support CSN’s complex operations and commitment to service.
To achieve its goals, the company implemented Microsoft Dynamics® AX together with Junction Multi-Channel Retail (JunctionMCR™) from Microsoft Gold Certified Partner Junction Solutions. With an integrated solution, CSN now has accurate, real-time visibility into inventory and customer data, streamlined order fulfillment and has, through a joint venture, doubled its transaction volume, without needing to invest in expensive customization. Today, customer fulfillment is efficient and accurate, with a 97% error-free order fulfillment rate. The sales team can close more business and retain customers effectively. Executives confidently plan for continued growth, knowing the solution has the flexibility and stability to support them. Learn More >
