Customer Leadership - Voices that Make a Difference
The Junction Solutions’ Customer Advisory Board (CAB) has two main goals: to gain feedback from our customers in order to streamline client-driven product improvements, and secondly, to find new ways to enhance the customer experience by sharing best practices and networking with industry leaders.
The members of the CAB are senior managers of companies spanning are a range of industries, geographic locations, and technology usage within the Junction Solutions’ customer base. This wide experience means the CAB can effectively advise on the full range of existing and proposed application and service offerings.
The CAB meets quarterly with representatives from Junction Solutions’ senior management and engineering teams. These meetings enable Junction Solutions to obtain open and honest feedback, and provide the opportunity for members to voice concerns and comments brought to their attention in customer correspondence and contact.
Objectives:
- Organize and focus customer recommendations on important issues
- Provide honest and direct feedback on Junction Solutions' Food & Beverage, Distribution, Multi-Channel Retail, and eCommerce solutions
- Prioritize customer recommendations and requirements
- Discuss potential issue resolutions and implementation approaches
- dentify business drivers, best practices, and industry trends
Benefits:
- Ability to influence the direction of product and service offering enhancements
- Advanced knowledge of Junction Solutions’ development roadmap
- Exchange and increase knowledge and experience among CAB members
Membership:
Junction Solutions’ CAB members are recognized as visionaries and opinion leaders. To be eligible for participation, members are required to meet one or more of the following criteria:
- Be an active participant in the Junction Solutions’ Premier Customer Reference Program
- Be sponsored by a Junction Solutions executive
- Be nominated for participation by a Microsoft executive
- Be nominated for participation by another customer organization
Junction Solutions' CAB members are asked to make a commitment of at least 12 months. Annual CAB activities include in-person and online group meetings, online satisfaction surveys, technical solutions’ reviews, as well as product development “brain-storming power forums.”
Nominations or Addtional Information:
