Retail Executive Roundtable
"Retail Redefined - How Retailers Are
Keeping Pace with Change"
Hear noted retail speaker and author, T. Scott Gross and participate in an educational, interactive discussion about some of retail's biggest challenges and hottest topics.
Date: Thursday, March 29, 2012
Time: 11:30AM-1:30PM
Location: Abacus Restaurant 4511 McKinney Avenue, Dallas, TX 75205
Recommended Audiences: Business Decision Makers, C-level and VP Level Executives in Finance, Operations and IT.
Join us on March 29th for our Southwest Retail Executive Roundtable, "Retail Redefined: How Retailers Are Keeping Pace with Change" hosted by Junction Solutions and Microsoft.
This event will feature retail industry expert, author and speaker T. Scott Gross. Mr. Gross has written 6 books on hot topics such as customer service and engagment, differentiation and productivity, including one book, "Positively Outrageous Service" that is used as the "service bible" by Southwest Airlines.
While you are listening to our featured speaker, enjoy lunch at one of Dallas' best restaurants and participate in an educational, interactive discussion with your peers and industry experts.
Topics will focus on on how retailers are strategizing to meet current and future demands, both operationally and in regards to customers. Additional topics include cross-channel retail, customer experience optimization, mobility, dynamic inventory management, and more. Don't miss it!
Agenda:
11:00-11:30 am Registration
11:30-12:00pm Welcome, Introductions & Lunch
12:00-12:30pm "The Invisible Customer", T. Scott Gross
12:30-1:15 pm Interactive Discussion "Retail Redefined"
1:15-1:30 pm Wrap Up, Close
*Attendees are welcomed to remain for additional questions and networking once the event concludes.
